Privacy Policy
Effective Date: 2 June 2025

Welcome to OLA Laser Academy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://olalaseracupuncture.com and enroll in our courses.

We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

1. Who We Are

OLA Laser Academy is operated by Oren Ziv Ram, offering online training for therapists in laser acupuncture, auricular medicine, and related fields.

Contact details:
📧 in**@*****************re.com
📞 +351 915 698 420

2. What Information We Collect

We collect the following personal data:

  • Identification Information: Name, email address, phone number

  • Billing Details: Address, VAT number (if applicable), payment method

  • Account Data: Course progress, login details, quiz results

  • Communication Data: Emails or messages you send to us

  • Marketing Preferences: Newsletter subscriptions, opt-in/out status

  • Technical Data: IP address, browser type, device type

  • Tracking Data: From tools such as Google Analytics and Meta Pixel

  • Media Interaction: Vimeo video views and course interactions

3. How We Use Your Data

We use your data to:

  • Provide access to courses and manage your account

  • Process payments and issue invoices

  • Send transactional and educational emails

  • Respond to inquiries or support requests

  • Send marketing emails (only with your consent)

  • Improve course content, website functionality, and marketing performance

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

  • Contract: To provide the services you’ve purchased

  • Consent: For email marketing (you may withdraw at any time)

  • Legal Obligation: For tax and financial compliance

  • Legitimate Interests: To enhance our services and ensure site security

5. How We Store and Protect Your Data

Your data is securely stored on GDPR-compliant servers.

  • We use SSL encryption for all data transmission

  • User accounts are protected with passwords and limited access

  • Payment data is handled via Stripe or PayPal; we do not store your full card details

6. Sharing Your Data

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Hosting, email platforms (e.g., Zoho Mail, FluentCRM), payment processors (e.g., Stripe, PayPal)

  • Analytics & Media Tools: Google Analytics, Meta Pixel, Vimeo

  • Legal Authorities: If required by law or legal process

All third-party services are either GDPR-compliant or bound by appropriate data protection safeguards (e.g., Standard Contractual Clauses).

7. Cookies and Tracking

We use cookies to:

  • Remember your login and course progress

  • Analyze website usage

  • Improve user experience and marketing performance

You may manage or disable cookies via your browser settings. For more information, see our Cookie Policy.

8. Your Rights Under the GDPR

You have the right to:

  • Access the data we hold about you

  • Correct or update your information

  • Request deletion of your data (right to be forgotten)

  • Withdraw consent at any time

  • Object to certain processing

  • Lodge a complaint with your local Data Protection Authority

To exercise your rights, contact us at in**@*****************re.com.

9. Marketing Emails

You will only receive marketing emails if you opt in. You can unsubscribe anytime via the link in our emails or by contacting us directly.

10. Data Retention

We retain your data:

  • For as long as your account is active

  • As required by tax or legal obligations

  • Until you request deletion, where applicable

  •  10a. AI Chat Assistant

Our website has a chat assistant powered by artificial intelligence. It is not a human and does not give medical advice. We use it to answer questions about our courses, course access and products, and to pass your contact request to our team if you ask us to.

What we collect: the messages you type into the chat, the replies, the language and the time of the conversation. If you use the contact form in the chat, we also collect the details you enter: name, email address, phone number (optional), country (optional), profession (optional) and your message.

Who receives it: the messages you type into the chat are sent to Anthropic, PBC, our AI service provider, which generates the replies on our behalf. Anthropic processes this data under its own terms and privacy policy and may keep it for a limited time. Please do not share passwords, payment card details, or sensitive personal or medical information in the chat.

How long we keep it: we keep the conversation on our website for 90 days and then delete it automatically. Details you send through the contact form are emailed to our team, together with the conversation, so that we can reply to you. They are also kept in the chat log for 90 days. The email we receive is kept like our other correspondence.

Your rights: you can ask us to see or delete your chat messages by writing to in**@*****************re.com.

11. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children without verified parental consent.

12. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted here with a new effective date. Continued use of the site means you accept the updated policy.

13. Contact Us

For any questions or privacy-related requests:

📧 in**@*****************re.com
📞 +351 915 698 420

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